StairLift User Guides, How to fix common problems
How to fix your stairlift.
To find common User Guides Click Here
Stairlift common problems & solutions
In the unlikely event that you experience a problem with your stairlift these troubleshooting tips may help you resolve the issue straight away. If not we are always on hand at TPG Disableaids to help or call us during office hours on 01432 351666.Before you carry out any troubleshooting, make sure you are doing so from a safe position and if necessary, ask for assistance.
My stairlift will not move
If the power light is off:
Check the on/off switch is on (usually located on the arm).
Check that the master power switch is on (usually located under the seat on the carriage, either at the front or back).
Check that the key is inserted and turned to the on position (usually located under the seat on the carriage at the front or side).
If the power light is on:
Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position.
Check whether there is anything obstructing the safety edges – if there is move the stairlift in the opposite direction, remove the obstruction and then you can continue your journey.
If you have a hinged rail ensure the rail is fully lowered and locked in position.
If your stairlift still does not move:
Turn the master power key to the off position and then back on.
Move and hold the control in the direction of travel for a few seconds after which the stairlift should start.
If the stairlift still doesn’t work at this point you can contact our service department during office hours on 01432 351666.
My stairlift is beeping
Your stairlift will beep if the batteries are not being charged.
Check the wall switch is on and the charger indicator is lit.
Check that the power has not tripped.
Check the stairlift is parked correctly at the top or bottom of the stairs.
Please do not confuse smoke alarm beeping, due to a low battery, with stairlift beeping. Smoke alarms usually beep every 30 seconds to warn you that their battery is low and requires replacing. It is always advisable that you rule out a nearby smoke alarm should you hear beeping just in case.
If you have checked these things and your stairlift continues to beep you can switch your stairlift off to stop the noise and call our service department during office hours 01432 351666.
My remote control doesn’t work
Check and replace the batteries if necessary.
My automatic swivel doesn’t work
Call our service department during office hours on 01432 351666. Use the manual swivel levers under the seat in the meantime.
For further Tips and Advice you can download the User Manuals for the common stair lifts below:
Stairlift User Guides/Manuals
Stannah
| Stannah 600 Sienna | Straight Stairlift | |
| Stannah 600 Starla | Straight Stairlift | |
| Stannah 320 Outside | Straight Stairlift | |
| Stannah 260 Siena | Curved Stairlift | |
| Stannah 260 Starla | Curved Stairlift | |
| Stannah 260 Sadler | Curved Stairlift |
Handicare
| Handicare 1100 | Straight Stairlift | |
| Handicare 950 | Straight Stairlift | |
| Handicare 1000 | Straight Stairlift | |
| Handicare 2000 | Curved Stairlift | |
| Handicare Freecurve | Curved Stairlift |
Access BDD
| Access BDD Homeglide | Straight Stairlift | |
| Access BDD Flow 2A | Curved Stairlift | |
| Access BDD Flow X | Curved Stairlift |