StairLift User Guides, How to fix common problems

How to fix your stairlift.

To find common User Guides Click Here


Stairlift common problems & solutions

In the unlikely event that you experience a problem with your stairlift these troubleshooting tips may help you resolve the issue straight away. If not we are always on hand at TPG Disableaids to help or call us during office hours on 01432 351666.
Before you carry out any troubleshooting, make sure you are doing so from a safe position and if necessary, ask for assistance.

My stairlift will not move

If the power light is off:

Check the on/off switch is on (usually located on the arm).

Check that the master power switch is on (usually located under the seat on the carriage, either at the front or back).

Check that the key is inserted and turned to the on position (usually located under the seat on the carriage at the front or side).


If the power light is on:

Check that the chair is fully swivelled back to its travelling position and that the swivel levers are in the correct position.

Check whether there is anything obstructing the safety edges – if there is move the stairlift in the opposite direction, remove the obstruction and then you can continue your journey.

If you have a hinged rail ensure the rail is fully lowered and locked in position.


If your stairlift still does not move:

Turn the master power key to the off position and then back on.

Move and hold the control in the direction of travel for a few seconds after which the stairlift should start.

If the stairlift still doesn’t work at this point you can contact our service department during office hours on 01432 351666.


My stairlift is beeping

Your stairlift will beep if the batteries are not being charged.

Check the wall switch is on and the charger indicator is lit.

Check that the power has not tripped.

Check the stairlift is parked correctly at the top or bottom of the stairs.

Please do not confuse smoke alarm beeping, due to a low battery, with stairlift beeping. Smoke alarms usually beep every 30 seconds to warn you that their battery is low and requires replacing. It is always advisable that you rule out a nearby smoke alarm should you hear beeping just in case.

If you have checked these things and your stairlift continues to beep you can switch your stairlift off to stop the noise and call our service department during office hours 01432 351666.


My remote control doesn’t work

Check and replace the batteries if necessary.


My automatic swivel doesn’t work

Call our service department during office hours on 01432 351666. Use the manual swivel levers under the seat in the meantime.

For further Tips and Advice you can download the User Manuals for the common stair lifts below:


Stairlift User Guides/Manuals


Stannah 600 Sienna Straight Stairlift
Stannah 600 Starla Straight Stairlift
Stannah 320 Outside Straight Stairlift
Stannah 260 Siena Curved Stairlift
Stannah 260 Starla Curved Stairlift
Stannah 260 Sadler Curved Stairlift



Handicare 1100 Straight Stairlift
Handicare 950 Straight Stairlift
Handicare 1000 Straight Stairlift
Handicare 2000 Curved Stairlift
Handicare Freecurve Curved Stairlift


Access BDD

Access BDD Homeglide Straight Stairlift
Access BDD Flow 2A Curved Stairlift
Access BDD Flow X Curved Stairlift